FAQ

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What is Chargo?

Chargo is a network of rentable power banks, making charging your phone on the go convenient.

How does it work?

1. Find a Chargo station through our app.

2. Scan QR code on Chargo station to release a power bank.

3. Grab, plug in the desired cable and go.

4. Return the power bank to any Chargo station. 

Can I charge any phone?

All of our power banks come equipped with iPhone and Android (micro-USB and USB-C) cables. You can also charge other gadgets and wearables.

How do I return the power bank?

The power banks can be returned to any Chargo station that has available slots. Push the power bank back into a free slot until you hear a click. 

I do not receive a confirmation on the returned power bank. Why?

Sometimes it may take up to one minute before you receive a confirmation.

What if I do not return the power bank?

If the power bank is not returned within 24 hours, you will be charged 99 NOK for the first 24 hours. After 24 have passed, you will be charged 99 NOK for the next 24 hours. If it is not returned within 72 hours, it will be considered lost, and you will be charged a deposit of 299 NOK. 

How long before my phone is fully charged?

Most phones can be fully charged within 75 minutes. However, this may vary depending on your phone and its battery capacity.

How do I know the period of time I have used the battery, and how much I will be charged?

When you rent a power bank, the App will display the time of rental, the duration of your use and the total cost.

How long does a Chargo power bank charge?

Our power banks have a charging capacity of 5000mAh. This is the equivalent of two full charges for most phone models.

My App is not working. What to do?

If you are experiencing trouble with our App, first try to reboot the App. If you are still having trouble, try re-installing the App. If it is still not working, please contact our support team.

How much does it cost?

Chargo costs 0.5 NOK per minute, and there is a daily cap limit at 99 NOK.