Chargo is a service that allows you to rent a powerbank to charge mobile devices while on the move. The power banks can be released from our charging stations through our App, and you pay per minute until the power bank is returned to one of our charging stations.
1.1. This Agreement (the “Agreement”) governs the use of the Chargo app (“Chargo” or “the App”). The parties to the Agreement are you as a user of Chargo (” you” or “yours”) and Nordic Touch Ventures AS with organization number 9230 742 778 (“the Company”, “we”, “our” or “us”).
1.2. You accept the Agreement by creating a user profile in the App. The terms also apply to the use of our website as far as it is appropriate.
1.3. Terms are subject to change. If change occurs to terms that are of importance to you, you will be notified before the change takes effect, so you can decide whether you want to continue using Chargo subject to the new terms.
1.4. We want to offer a best possible service that is tailored to the needs of the users. Chargo is therefore constantly evolving in terms of appearance, functionality and content. We will make sure to keep you informed about changes and new opportunities.
2. CREATING A USER ACCOUNT
2.1. In order to unlock a powerbank and use it to charge your mobile device, you must register a user account in the App. You can only register one user account, and you must ensure that all information about you as a user is accurate and up to date at all times.
2.2. The age limit for using Chargo is 13 years.
3. CHARGO USER GUIDELINES
3.1. Chargo is for your personal use only, unless otherwise agreed in writing with us. You must not allow others to use our services through your user account, and you must ensure that others do not have access to login information to your user account. If you become aware of any unauthorized use of your user account, you must notify us immediately so that the user account is blocked. You are fully responsible for all use of Chargo through your User Account until your User Account is deactivated or blocked.
3.2. When using a power bank, you must perform a basic check of the unit and the supplied cables to ensure that these are not visible damage and that the unit has sufficient battery capacity. This is done by shaking the device and checking the battery light indicator. You should also regularly check that the power bank is functioning properly and has sufficient battery capacity throughout the rental period, so that you can benefit from our service as much as possible.
3.3. If you notice any errors or damage to the power bank or the cables, do not use it and you must notify us immediately through the App or by contacting our customer service: firstname.lastname@example.org. The same applies if other problems arise when using our services.
3.4. You must treat Chargo’s equipment with care and as if it were your own. The equipment must be returned in the same condition as it was at collection. We reserve the right to claim compensation for damage beyond normal wear and tear according to the current price list, cf. clause 7.1.
4. ACTIVATION AND END OF THE RENTAL PERIOD
4.1. The rental period starts by scanning the QR code at the charging station and accepting pricing in the App to unlock the power bank. If you become aware of damage, lack of battery capacity or other problems, do not use the power bank and notify us as soon as possible, cf. section 3.3.
4.2. The rental period lasts from activation until the power bank is returned in accordance with this point. Return of the power bank is done by placing the power bank back in a free slot in the charging station and checking that the power bank is locked. You will then receive confirmation in the App that the rental has ended.
5. DAMAGES AND LACK OF RETURN
5.1. If the power bank is lost, damaged or for any other reason it is not possible to return the power bank in accordance with clauses 3.4 and 4.2 before the expiry of the maximum rental period, your debit card will be charged according to the current price list for the rental period and the replacement of the power bank.
6. PRICES AND INVOICE FEES
6.1. Power bank rental is charged per minute during the rental period according to the current price list.
6.2. At the start of a rental period, we will reserve an amount on your debit card as security for your payment according to the current price list. The current price list can be found under FAQ in the Chargo App. If you return the power bank before the expiry of the maximum rental period, you will only be charged for the actual rental period.
6.3. If you wish to keep the power bank after use, you may not return the power bank as required by point 4.2. In that case, your debit card will automatically be charged to the power bank according to the current price list at the end of the maximum rental period. See the price list for more information. Price per minute during the rental period counts as well.
6.4. If there is no cover on the debit card registered in the App, we reserve the right to suspend further use of our services until payment has been made. In such cases, we may also have to claim missing payment(s) through invoice. In that case, an invoice and administration fee of NOK 125 will be charged.
7.1. We process your personal information in accordance with Norwegian privacy law. We will not share your personal information with others, but please note that we use certain subcontractors to provide our services to you. Such subcontractors are not permitted to use personal information for anything other than providing our services to you.
7.2. You choose whether you want to give the App access to your camera to register QR codes, position to find the nearest charging box, access to read battery level on mobile or contact list to invite friends.
7.3. We refer to our privacy statement for further information on how we process your personal information.
8. MARKETING AND DISCOUNT CODES
8.1. We will sometimes send you information about Chargo, such as tips on using the service, news, statistics and other relevant information. You may at any time refuse to receive such information through the settings on your profile in the App or by following the instructions in the information provided by us.
8.2. If you have received discount codes from us, these can be used in accordance with the rules stated in connection with the issue of the discount codes.
8.3. Sometimes we will offer promotional campaigns where you will receive discount codes for you and the persons you recruit. Referral functionality should only be used for this purpose and in accordance with any specified guidelines. We reserve the right to cancel discount codes for abuse of this scheme.
9. USER ACCOUNT LOCK
10. INTELLECTUAL RIGHTS
10.1. All rights and all material related to Chargo, including trademarks, program code, text, images and other belong to Nordic Touch Venture AS or its licensors.
10.2. If you wish to use such rights or material beyond what is stated in the Agreement, you must first ask for our written approval.
11. AVAILABILITY AND LIABILITY
11.1. We do our best to make our power banks and services available to you at all times. However, we cannot guarantee that the services will be available, for example due to high demand or unforeseen technical problems. We will try to provide information about any limitations on availability, but cannot be held responsible for any losses or other consequences as a result of Chargo not being used as intended.
11.2. If there are deficiencies in our services, for example that you have not been charged with your mobile phone as a result of the power bank being defective, you will be entitled to compensation as long as this is not due to you or circumstances on your part. Compensation is initially given in the form of discount codes that can be activated through the App. The right to such compensation or other compensation does not apply as long as we can prove that the defect is due to an obstacle beyond our control that we could not reasonably expect to have taken into account at the time of the agreement or to avoid or overcome the consequences.
11.3. In accordance with the Product Liability Act (Produktansvarloven), you may in certain cases be entitled to compensation if our products cause damage to a person or a thing. Beyond this and the liability as mentioned in clause 11.2, we disclaim any liability to the extent permitted by applicable law. Indirect losses, including lost profits, depreciation, loss of data and other consequential damages or any loss in connection with business activities, are not compensated.
12. NO STATUATORY CANCELLATION RIGHT
12.1. As the service begins with your expressed prior consent, you will not have a statuatory cancellation right for the purchase, cf. Section 22, c.
13. DURATION AND TERMINATION
13.1. The agreement is valid as long as we offer Chargo. We may terminate the Agreement with immediate effect if we have reason to believe that you are acting in breach of any provision of the Agreement or otherwise are abusing Chargo. The same applies if you have not used our services for the past 24 months.
13.2. You may terminate this Agreement at any time by contacting us at email@example.com.
14.1. We may assign this Agreement in whole or in part, including your customer relationship, without your consent.
14.2. The Agreement is governed by Norwegian law. Any disputes that are not resolved amicably will be settled by Norwegian courts.